If you’re shopping for a scale online and prioritising price above all else, it’s important to understand the potential risks. At Diverseco, we’ve taken hundreds of calls from customers who’ve run into serious issues after purchasing low-cost scales online. That’s why we’ve compiled this guide — to help you make a more informed, confident decision.
Beware of buying on price alone.
Here are five critical factors to consider before making your purchase:
1. Access to Service and Support
Ask yourself: What happens if the scale malfunctions? Can I speak with a local service agent? Where will repairs be done?
Scales purchased from overseas vendors or online-only retailers often lack local support. This can lead to costly delays – or worse, no repair options at all.
✅ With Diverseco, you gain access to a nationwide network of service centres in every mainland state, staffed by qualified technicians who can quickly respond to your needs.
2. Availability of Spare Parts
Ask yourself: What if a part needs replacing? How long will it take to get it? Who will install it?
If spare parts aren’t readily available, a minor issue can turn into major downtime.
✅ Diverseco maintains an extensive inventory of spare parts for the products we supply – and what we don’t stock, we can quickly source through our trusted supply network.
3. Preventative Maintenance & Calibration
Ask yourself: Who will calibrate the scale to ensure it remains accurate?
Even the best scales require routine calibration. Without it, accuracy can degrade due to wear and tear, overloading, or mishandling – leading to non-compliance and costly errors.
✅ Diverseco’s NMI-accredited technicians calibrate and certify all types of scales, including NMI Legal for Trade models.
4. Warranty Coverage You Can Trust
Ask yourself: Is the warranty valid in Australia? Will I need to ship the scale overseas for repairs – at my own cost?
Online purchases from international sellers often come with vague or impractical warranty terms.
✅ All Diverseco products come with industry-leading warranties that are redeemable right here in Australia – no hidden hassles, no offshore shipping.
5. Product Quality and Suitability
Ask yourself: Is this scale fit for purpose? Is it built to last? Can it integrate with our systems for better tracking and efficiency?
A low-cost product might not be durable, compliant, or compatible with your operations – which ends up costing more in the long run.
✅ As authorised agents for the world’s leading scale manufacturers, Diverseco provides expert guidance to ensure you select a solution that fits your operational needs and compliance requirements.
Don’t let a low sticker price become a long-term liability. Let the team at Diverseco help you choose the right solution – one that’s backed by local support, dependable service, and expert advice.
🔗 Click here to find out more about our Industrial Scales offering
