Beware of improper practices employed by some scale service providers.

>Beware of improper practices employed by some scale service providers.

Beware of improper practices employed by some scale service providers.

2019-08-12T15:33:58+09:30 12th August 2019|

A Brisbane-based sand and gravel wholesaler recently engaged Diveseco as its new weighing equipment service supplier after receiving a poor standard of service from its current supplier. After using the scale service provider for about a year, and paying good money for what they assumed was value-for-money servicing of their weighbridge and pallet scale, the little service they received over that time proved to be of poor quality.

Our service team found the state of the weighbridge load cells and their fittings to be in very poor shape, with little sign of greasing and many moving parts had seized up. These issues can result in weighing errors and inconsistent weighing performance.

Furthermore, Diverseco Service team found that the pallet scale, which had been verified for trade use only recently, was a whopping 42kg out at its 3t maximum capacity. This indicated that only small loads were used during the verification process. Alas, this practice is becoming increasingly commonplace due to the fact that it saves the weighing service teams time on site and so helps cuts costs. Because of this,  these companies can then undercut their competitors’ pricing in order to win business. For customers, it results in significant product giveaway and lost revenue.

Unfortunately, if a quotation to service your weighing equipment seems too good to be true, it probably is. Diverseco is a company that you can trust to perform honest, high-quality scale service work. But don’t take our word for it. Feel free to request a list of reference companies that already enjoy Diverseco’s high-standards of service.

A comparison of our servicing standards against most of our competitors’ speaks volumes. Discover more about the values that underpin our corporate culture and company performance.